
SolarCity
SolarCity Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SolarCity has 1.6 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend SolarCity to a friend or colleague.
- Rating Distribution
Pros: Most of the customer service.
Cons: Lack of satisfactory resolution, Inabllity to perform in timely manner, Resolution.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SolarCity has 1.6 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend SolarCity to a friend or colleague.
- Rating Distribution
Pros: Most of the customer service.
Cons: Lack of satisfactory resolution, Inabllity to perform in timely manner, Resolution.Most users ask SolarCity for the delivery of goods as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Mosaic the Fiance Company is the worse!
Preferred solution: Get a call from a Director or Manager of the Fiance Department
Worst Customer Service
4 months ago a representative from Solar City came to my house and said that my system was faulty. The service person went up on the roof and determined that my solar panels were not functioning properly and that they would have to be replaced.
Again that was four months ago. I still get my monthly bill from now which is Tesela demanding their monthly payment, but I don't have any Solar Power? I have tried to reach them by their phone number and get put on hold by a recording for hours and never an answer. I have also tried by Email and the only reply I get is that my system is faulty check my monotor system.
Still no answer as to when I will get my system back up and running. With out solar I now have two pay the high price of electricity from southern California Edison. I am on Social Security and I can not pay Solar City and Edison both.
Solar City needs to be accountable for their actions! Harold Waltz, Rancho ?mirage, California
- Inabllity to perform in timely manner
- Lack of satisfactory resolution
- Everything i as subjected to
Preferred solution: Full refund
Helppanel removal to get roof replaced
Not Happy Customer
Solar City sales person came out, went over details, all sounded good so we signed, system installed, had issues with system which were repaired with in first 90 days. System has since not produced enough to zero out my power bill.
At the end of first year I was sent a True-Up bill for about $1800.00 plus what had to be paid to PG&E which came out to over $2400.00, my PG&E bill before I signed up was less than $1800.00 for the whole year. My initial conversation with sales person was that I did not want a True-UP at end of year, I wanted a system That would zero it self out.
After numerous calls and run around from system is in the shade to I am just a unhappy sour grape customer I finally gave up. Now I am finding that there is no out from 20 year lease and any buyers do not want to assume the lease, can any body make a suggestion on how to get out of lease Thanks
- Resolution for problem of high utility bills
Preferred solution: Let the company propose a solution
Horrible customer service
2.5+ hours on hold
Preferred solution: accurate bills and a staffed CS department.
Horrible customer support when needed the most
Can't reach a live person at SolarCity
Preferred solution: Deliver product or service ordered
Salacity cost me my home
I have had Solr City for about 3 years now and the system has not produced as much energy as they led us to believe, but we did save about $1200/yr. Now that I have move out of state and trying to sell my home I am not able to due to the fact no one wants to assume the Solar City lease.
w have lost 4 sales in the past month alone and have reduced the asking price of our home by $60,000 but the lease continues to be a sticking point. Solar City does not even attempt to point out and discuss the cost savings or benefits of the solar lease with potential buyers when they speak to them. It is turning into a nightmare and we will probably loose our home to foreclosure due to the Solar lease. DO NOT GET INVOLVED WITH SOLAR CITY!!!!
IT IS NOT WORTH LOOSING YOU HOUSE OVER THE MEAGER SAVINGS!!! STAY AWAY FROM SOLAR CITY AT ALL COSTS!!!!!!!!!!!!!!!!
- Lost several sales of my home due to their lease contract
- Resolution
- Lack of satisfactory resolution
Preferred solution: payment for the lost sales of my home.
Solor city is a ripp off
Terrible customer support
Have solar city's solar system and in the last 4 months the communication module has failed to communicate 5 time causing data loss. Have requested a service call and all I get is a song and a dance and refuse to come out to service the system.
They always have an excuse and refuse to give you numbers to their corporate offices. This last time I had to wait 4 days to get their latest song and dance as why there is nothing wrong.
You would figure that a company that sells these products would like to have satisfied customers but they seem not to care. If you want solar there are other companies out their that probably have better support.
Preferred solution: Send a tech and replace module
I've been swindled
I have been swindled. Good old fashion swindling.
I saw a Solar City booth in Nashua on the weekends. I became interested in putting solar panels on my home to help the environment and save money. I met with the Solar City representative (Damon Sakowich) twice and built up trust and rapport with him as an expert, representing Solar City. I expressed to him my criteria for moving forward – being able to heat my home and my garage addition with solar electricity.
He put together a solar propoals for me that he emphatically stated would meet those requirements. He lied to me on several points in order to get me to sign up with Solar City. If I knew any of these statements were lies, I would not have moved forward with the project. List of misrepresentations from the Solar City trusted advisor: 1.) Damon told me the proposal he sent me WOULD cover electric heat requirements for both my home and the a garage addition.
(I had a second meeting with him to confirm this fact.) 2.) He told me my monthly bill would NEVER go over $116 (I had a second meeting with him to confirm this fact.) and 3. There we NO residential real estate tax implications and NO other hidden fees that would impact me whatsoever. (I had a second meeting with him to confirm this fact.). These were all false statements made to get me to move forward with a 20 year solar lease.
I believed Damon because he was the expert (and I was not) and I trusted him. Once I signed the lease contract I removed all gas heat from my home and converted my home to electric heat (baseboards and thermostats). One by one I uncovered all of the Solar City misrepresentations. All of this is detailed with dates in the timeline attached.
1.) The solar panels did not and could not cover electric heat in my home and garage addition as stated by Solar City that it would. I had enormous electric bills and had to convert my home heat back to gas. With significant expense and damage to my home. Much of which I have not had the funding to repair yet.
I called Damon and he said he was incorrect and that solar could never cover home electric heat or garage electricity and heat. 2.) My solar bills were well over the $116 monthly fee – upwards of $150/month. I called Solar City and they said too bad. 3.) Damon told me that there would not be real estate town tax implications, and there were.
The town of Merrimack increased my home value by $40,000 for the solar panels that are leased. So I’m not paying thousands of dollars (about $20,000 - $30,000) over the life of the lease in taxes for just the panels. So, that’s lie #3.
All together, I’ve been swindled. I would never have signed the contract with Solar City if even one of those items were told to me accurately.
Preferred solution: Full refund
Solar city false claims
- Resolution for problem of high utility bills
- Lack of satisfactory resolution
Preferred solution: Price reduction
SolarCity - Residential Electricity Supply Review
Back in September I moved out of my Home due to wife and my safety.High crime area. I notified Solar City and told them I had to move.I cut power called power company to cut service.I have been out of my home almost 2 months.Solar City is still charging me $99.00 a month even when power is off.I called them and asked them why and all they could say is You are on a Contract for 20 yrs.and you are responsible .I said the power is off and they said the panels are generating electricity.I said to who are they generating too?a bunch of crooks.I have no way of stopping payment.I have called my bank they cant help me.I am on Social Security and every penny counts.Is there any way I can resolve this?
SolarCity - Review in Utility category
Sales girl asked if i was interested in solar power. I said yes but my elect monthly is 35 to 75 a month.
She said with gov program i could save more. Long story short after it was installed took 3 months to get first bill it was over 100 monthly. So, i called them right away told them to take them down i couldnt afford a payment that high. I was told that i was stuck with it.
Im barely able to pay the 100 a month so its not enough. I owe more than its worth now.
Please do not sign a contract with solar city its like signing a contract with the devil himself. Can anyone help?
Solar City
Preferred solution: a true answer to the cause of problem
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Having a similar problem the sales person don't want to speak to me or my spouse he gives us a nasty attitude this is going on for two years his name is Ariel Tejada and he so called email is ariel.tejada@***.com he is the so call sales representative.