Product: Solarcity Customer Care Clear all filters (0 of 12 reviews match)
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Since Tesla took over Solar City, you cannot get in touch with anyone in Customer Service. Solar City used to be fairly dependable, especially if you had a problem. But I am trying to get a question answered on a contract with them, and every time I call, the recording...
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1.3
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Solarcity Customer Care
I liked
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#1347275
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Solar City / Tesla replaced some panels and didn't have the final inspection done by the city. I was told, over a month ago, that it would be taken care of... It was not. I am now wrangling with the city about an Ordinance Violation not of my own doing. (ie- the Permit...
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Solarcity Customer Care
#1318292
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SolarCity - Not please with service

Trying to contact some about my solar system and WAITING OVER 90 MINUTES ON HOLD . NEED ANSWERS
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Solarcity Customer Care
#1317570
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I had hail damage to my roof and I'm trying to schedule the roof replacement and I need solar city to schedule a time to schedule a time to remove the solar panels. After calling many times and being on hold no living person has picked up the phone when I'm on...
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Solarcity Customer Care
#1316881
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This morning at 7:00 AM a 7 man crew of your companies installers started "working" on a house on my street installing solar panels. Only 2 of them were wearing their PPE while the other 5 were standing around being as loud and obnoxious as drunk frat boys. I dont...
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1.0
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Solarcity Customer Care
I didn't like
  • Everything i as subjected to
#1308441
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SolarCity - Customer Care

I tried calling customer service on 2-16-2018 around 7:30-8 pm. I got a recording that told me to leave my information and they would return my call within 48 hours. What kind of customer service is that. Are they afraid to talk to their customers
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Solarcity Customer Care
#1306313
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SolarCity - Anti Veteran Anti American

If I could rate them negative stars I would. horrible company that hates Veteran's and American's. Will not respond to my emails or phone calls. refused to work with me on my panel issue and puts the blame on me. Trash company so be warned. You're better off with Titan solar. at least they do upgrades. I feel bad for Tesla
1.0
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Solarcity Customer Care
#1220270
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Resolved
Then all you get from them is BS, the worst customer service in history.They are no help what so ever, they will lie to you just to get you off the phone. And when the problem comes up again and you call them, then that person is not knowing why the other person gave...
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1.5
Product
Solarcity Customer Care
I didn't like
  • Lack of satisfactory resolution
  • Dont like it
  • Resolution for problem of high utility bills
#1107277
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Have solar city's solar system and in the last 4 months the communication module has failed to communicate 5 time causing data loss.Have requested a service call and all I get is a song and a dance and refuse to come out to service the system. They always have an...
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1.8
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Solarcity Customer Care
#1038643
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Sales girl asked if i was interested in solar power.I said yes but my elect monthly is 35 to 75 a month. She said with gov program i could save more. Long story short after it was installed took 3 months to get first bill it was over 100 monthly. So, i called them...
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Anonymous
Mac

It would say on the contract how much it will cost per month before you sign. You made the wrong choice by not reading it

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Solarcity Customer Care
#963807
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