Product: Solarcity Customer Care Clear all filters (0 of 8 reviews match)
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This morning at 7:00 AM a 7 man crew of your companies installers started "working" on a house on my street installing solar panels. Only 2 of them were wearing their PPE while the other 5 were standing around being as loud and obnoxious as drunk frat boys. I dont...
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1.0
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Solarcity Customer Care
I didn't like
  • Everything i as subjected to
#1308441
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SolarCity - Customer Care

I tried calling customer service on 2-16-2018 around 7:30-8 pm. I got a recording that told me to leave my information and they would return my call within 48 hours. What kind of customer service is that. Are they afraid to talk to their customers
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Solarcity Customer Care
#1306313
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SolarCity - Anti Veteran Anti American

If I could rate them negative stars I would. horrible company that hates Veteran's and American's. Will not respond to my emails or phone calls. refused to work with me on my panel issue and puts the blame on me. Trash company so be warned. You're better off with Titan solar. at least they do upgrades. I feel bad for Tesla
1.0
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Additional Fees
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Solarcity Customer Care
#1220270
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Then all you get from them is BS, the worst customer service in history.They are no help what so ever, they will lie to you just to get you off the phone. And when the problem comes up again and you call them, then that person is not knowing why the other person gave...
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1.5
Product
Solarcity Customer Care
I didn't like
  • Lack of satisfactory resolution
  • Resolution for problem of high utility bills
  • Inabllity to perform in timely manner
#1107277
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Have solar city's solar system and in the last 4 months the communication module has failed to communicate 5 time causing data loss.Have requested a service call and all I get is a song and a dance and refuse to come out to service the system. They always have an...
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1.8
Product
Solarcity Customer Care
#1038643
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Sales girl asked if i was interested in solar power.I said yes but my elect monthly is 35 to 75 a month. She said with gov program i could save more. Long story short after it was installed took 3 months to get first bill it was over 100 monthly. So, i called them...
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Anonymous
Mac

It would say on the contract how much it will cost per month before you sign. You made the wrong choice by not reading it

Product
Solarcity Customer Care
#963807
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I leased a 5 KW system from SolarCity. The first year was great and I saved several of thousand off my electric bill. The system stopped working in the second year and I called to get someone out to help fix it. I leased my system because I assumed they would stand...
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1.3
Product
Solarcity Customer Care
#864374
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I read my contract thoroughly before signing it. I then sent an e-mail to my salesperson addressing a specific item on the contract. The contract requires an internet connection to monitor and guarantee the production of the system. I do not have an internet...
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3.0
Product
Solarcity Customer Care
I liked
  • Most of the customer service
  • Prompt
I didn't like
  • Lack of satisfactory resolution
  • Dishonesty
#560258
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