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Since Tesla took over Solar City, you cannot get in touch with anyone in Customer Service. Solar City used to be fairly dependable, especially if you had a problem.

But I am trying to get a question answered on a contract with them, and every time I call, the recording says my wait time is 50 minutes. The reality is they do not plan on answering my call, and I am stuck. Very disappointed in the lack of honoring customers.

Whenever a customer needs an answer or needs questions answered by billing department, BEWARE, you will not be able to get through. Disgusted and disappointed, I will never use them again.

Product or Service Mentioned: Solarcity Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Product.

Company wrote 0 private or public responses to the review from Sep 05.
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